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Terms & Conditions

INTRODUCTION

Your use of Our Site, Our App and the Services is subject to these terms and conditions together with any additional terms and policies referred to in them (“Our Terms”).

These terms and conditions of service together with any terms and policies referred to in them (Our Terms) constitute a legally binding agreement between you and Lotus - Massage & Waxing Service (“Lotus”, “we”, “us” or “our”). Lotus is a private business located at the following address: 121A Goodman Park, Slough SL2 5NR.

USE OF OUR SITE

Our Terms govern your use of our website (“Our Site”) and the Services. By using Our Site, or the Services, you agree to comply with Our Terms.

Please read Our Terms carefully and thoroughly. If you do not accept Our Terms, you must not make a booking through Lotus for any Professional Service.

Personal data: In order to provide the Services, we may collect personal data from you. Before making a booking through us, please read our privacy policy available here (Our Privacy Policy).

Consumer terms: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require Lotus to give you certain key information for there to be a legally binding contract between you and us. This information is set out below and is also linked in the email which we will send to you to confirm any booking you make through us with an independent professional.

Eligible use: You confirm that you are of legal age to access and use Our Site, and/or the Services and are of legal capacity to agree to Our Terms. You are not eligible to use the Services if you are under the age of 21. Our Terms apply to individuals only; for any corporate bookings or purchases, please contact us at lotus@relaxingmassage.info.

OUR SERVICES

Lotus provides a booking service (the Services). The Services allow you to book a range of Professional services (Professional Services) that are performed in each and every case by independent self-employed professionals (Independent Professionals). In providing the Services, Lotus acts as the agent of the independent professionals.

Lotus has no responsibility for any Professional Services which you book or purchase through us: we are simply involved with the booking process, as well as providing ancillary services (including an online booking service) as explained below.

The Services we offer allow you to search through Our Site and purchase Professional Services from a number of independent professionals. In enabling you to purchase Professional Services through Our Site, we are acting as the commercial agent of those independent professionals. As part of the Services, we also provide some ancillary services such as assisting with customer service issues (again in our capacity as agent for the independent professionals).

However, as stated above, the contract for the purchase of the Professional Services is between you and the independent professional. This means that it is the independent professional (not us) who is legally responsible for providing the Professional Service to you. However, Lotus remains responsible in respect of its obligations to you in accordance with Our Terms which shall be legally binding. If you have any questions, complaints, or requests for refunds, we can be contacted directly at lotus@relaxingmassage.info. Lotus will remain the point of contact for you for customer service questions.

Lotus shall, if requested, provide intermediary services between you and an independent professional in connection with customer service or dispute resolution matters.

AGREEMENTS FOR PROFESSIONAL SERVICE

When booked through us, the Professional Service you receive will be subject to the independent professional's terms and conditions (Independent professional's Terms). You will be provided with and asked to confirm your acceptance of the independent professional's Terms when making a booking through us. Lotus is not a party to the independent professional's Terms: these terms will solely be between you and the independent professional who provides you with your Professional Service.

BOOKING PROCESS

You can make a booking through Our Site by choosing an independent professional.

You may only make a booking up to three (3) months in advance.

Your payment details will be requested at the time of booking and payment will be collected when you make a booking.

Full payment of the Treatment Fee is due at the time of booking the Professional Service with the Independent professional through us. Full details of the prices are referred to below.

The Treatment Fee belongs to the independent professional who provides the Professional Service. Lotus, as the independent professional's agent, collects or arranges for a third party to collect on our behalf, the Treatment Fee from you. Our receipt of the full Treatment Fee will discharge your debt to the relevant independent professional in respect of that booking.

We are appointed by independent professionals to conclude bookings on their behalf as their commercial agent. Once your booking is accepted by us on behalf of the independent professional, you will receive confirmation of your appointment from us by email.

By making a booking, you are responsible for:

Full payment of the applicable Treatment Fee
Ensuring the Independent professional has access to your Designated Premises which must, in all cases, represent a suitable space in which the Professional Service can be performed, with all appropriate facilities (including adequate lighting and heating) or appearing on time at a venue provided/indicated to you by the independent professional (“Designated Premises”).
Ensuring the health and safety of the Independent professional whilst at your Designated Premises.

PAYMENT

All Treatment Fees are payable through Our Site. We collect or arrange collection of payment of Treatment Fees on behalf of the independent professional. In each case, our receipt of your payment as agent for the Independent professional discharges your debt to that independent professional for the amount paid.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the Professional Service is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on the part of Lotus, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you may give us at any time.

All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via Verified by Visa where applicable.

By making a booking you agree to provide complete, correct and true information including without limitation billing and payment information.

VOUCHERS AND PROMO CODES

All Lotus vouchers and promo codes expire within 12 months of the issue date unless they are part of a promotion for which a specific expiration date was specified in writing.

All vouchers and promo codes are non-refundable or exchangeable for any currency or cash.

In the case of any voucher or promo code that has been issued free of charge i.e., no purchase was required, then Lotus reserves the right to void the promo code or voucher in part or in full at any point, for any reason and without notice.

PRICES

All fees and charges are inclusive of VAT where applicable or unless specified otherwise.

The price of Professional Services (each a “Treatment Price” and collectively “Treatment Prices”) varies according to the type and duration of the Professional Service you book and also the location of the premises you have designated for the Professional Service to be provided to you by the independent professional (“Designated Premises”). Treatment Prices are set from time to time and the Treatment Price you will be required to pay for a specific Professional Service (each a “Treatment Fee” and collectively “Treatment Fees”) will be determined by reference to the Treatment Prices in force at the date when that Professional Service is booked.

Full details of Treatment Prices are set out on Our Site. Treatment Prices are liable to change at any time and according to fluctuations in demand across the platform, but changes will not affect any booking which you have already made.

YOUR RESPONSIBILITIES

In addition to the responsibilities noted above, it is your responsibility to provide complete and accurate information at the time of booking. Failure to provide complete and accurate information may result in a rejection of your booking request, cancellation of your booking, or an inability of the booked independent professional to provide the Professional Service as requested. Such failure may lead to your payments being ineligible for refund, or a loss or incorrect delivery of your booking or Order Confirmation.

In such cases where there has been a failure on your part to provide us with accurate information, our cancellation and refund policy will apply.

CANCELLATION AND REFUNDS

You acknowledge that you do not have any statutory right to cancel a booking made for a Professional Service. However, you have a contractual entitlement to cancel any booking you have made with an independent professional through us in the following circumstances and on the described terms.

Subject to the cancellation being a Late or Very Late Cancellation (as described below), if you change your mind about your booking prior to the agreed appointment start time in that booking (“Appointment Time”) then the Independent professional will be willing to treat your booking as cancelled (without requiring payment of all or any part of the applicable Treatment Fee and without levying any cancellation fee) if you cancel your booking via Our Site booking service (on www.relaxingmassage.info, or via our email: lotus@relaxingmassage.info):

at least twenty-four (24) hours prior to the Appointment Time; or
if the Appointment Time falls within twenty-four (24) hours of the time of booking, within ten (10) minutes of you having confirmed that you want to make a booking (“Grace Period”).

If your cancellation of a booking is:

within twenty-four (24) hours of the Appointment Time; or
after the Grace Period has elapsed,

then unless the cancellation represents a Very Late Cancellation (as described below), we will be entitled to retain (or charge, as the case may be) fifty per cent (50%) of the applicable Treatment Fee because your cancellation represents a Late Cancellation.

However, if your cancellation of a booking is within two (2) hours of the Appointment Time and if applicable, the Grace Period has elapsed, the independent professional will be entitled to retain (or charge, as the case may be) one hundred per cent (100%) of the applicable Treatment Fee because your cancellation represents a Very Late Cancellation.

You will also be charged the full Treatment Fee if you:

Cancel a booking other than as permitted above.
Attempt to cancel a booking on or after the Appointment Time.

Fail to attend a booking at the Appointment Time and/or at the Designated Premises.
Fail to provide accurate information for your independent professional to attend the Designated Premises.
Fail to provide accurate and complete contact details or personal information such as but not limited to full name phone number and address.
Book a treatment that cannot be performed because you meet one of the contraindications that are mentioned on the treatment description page on our Website.

A cancellation fee is charged in order to compensate the Independent professional because it is not reasonable to expect the independent professional to be able to provide a Professional Service at another booking where you cancel with short or no notice.

Cancellation fees may in our absolute discretion be waived where you have been unable to cancel a booking without incurring the cancellation fee for genuine reasons which were outside of your control. Where cancellation fees are waived by us, we act as the agent of the independent professional who is the principal in supplying the Professional Service.

EXTENSIONS AND DELAYS

If you wish to extend the time you have booked a Professional Service, the independent professional will endeavour to fulfil your request. This is subject to the availability of the Independent professional and payment of an additional charge for the extended time calculated in accordance with the Treatment Prices (each an “Extra Time Charge” and collectively, “Extra Time Charges”).

If you are delayed and unable to start the Professional Service at the Designated Premises at the Appointment Time by more than 10 minutes then, unless the independent professional agrees to the contrary (which is within the sole discretion of the independent professional):

the independent professional is entitled to end the Professional Service at the time agreed upon when the booking was made without making any adjustment to the Treatment Price to reflect the reduced time of the Professional Service.

if you and the independent professional agree to proceed with the Professional Service for the full time allotted notwithstanding the delayed start time, then you shall be obliged to pay before the relevant Professional Service is given, an additional charge calculated at the rate set out with the Treatment Prices for extra time.

We will collect the Extra Time Charges as the agent of the independent professional.

LOTUS ACTS ONLY AS AN INTRODUCER

The Services enable those seeking Professional Services to book appointments with independent professionals seeking to provide such Professional Services. Whilst Lotus assesses independent professionals who wish to provide Professional Services, we do not guarantee or warrant, and make no representations regarding the reliability, quality, or suitability of independent professionals. This is entirely a matter for you. Accordingly, you acknowledge and agree that Lotus does not have any obligation to conduct any background checks on any Independent professional and has no obligation in respect of any service they may provide.

When interacting with any independent professional you should exercise caution and common sense to protect your personal safety, details, and property, just as you would when interacting with other persons who are unknown to you.

PROMO CODES AND REFERRALS

We may from time to time create and offer promotional codes and referral codes (together “Codes”) that can be redeemed against purchases of Professional Services. Codes will only be valid for a period of time stated on or with them.

Codes do not have any cash value. Codes may:

only be used for personal and non-commercial purposes. You can share your unique code with your personal connections via social media where you are the primary content owner. Codes may not be duplicated, sold, transferred, distributed, or made available to others online (including through public sites such as coupon sites) or by other means.
not be promoted in any way including via a search engine or discount websites/forums.
not be exchanged for cash.
only be used once and only one Code may be used per person.

and

may be subject to specific terms which will be made available by us including but not limited to expiration/use by date as stated on the promotion and must only be used in accordance with those terms.

In addition, from time to time we may issue referral codes to allow you to refer friends and family to the Services, which may reduce the Treatment Fee (“Referral Codes”). Referral Codes will be limited to 10 referrals per user. If you wish to continue using the Referral Code for more than 10 referrals, please email lotus@relaxingmassage.info and we may (but are not obliged to) extend the use of the relevant Referral Code.

Discounts cannot be used in conjunction with any other offers or discounts. Lotus reserves the right to change, suspend, terminate, or discontinue promo code/referral offers from time to time and from your account for any reason including but not limited to violation of our program.

PROHIBITED USE

The Services are for your personal and non-commercial use and must only be used for the purposes of inquiring about or making bookings for Professional Services as expressly described above. You must not use Our Site or the Services to do any of the following (each of which is strictly prohibited):

Engage in any inappropriate behaviour including but not limited to illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behaviour.
Restrict or inhibit any other user from using and enjoying the Services.
Infringe the privacy rights, property rights, or other civil rights of any person.
Harass, abuse, threaten or otherwise infringe or violate the rights of independent professionals, Lotus (including its employees and personnel) or others.
Harvest, data-mine or otherwise collect information about others, including email addresses, without their consent.
Use technology or other means to access our computer network, unauthorised content, or non-public spaces.
Introduce or attempt to introduce any viruses or any other harmful code, files or programs that interrupt or otherwise, or limit the Services, Our Site functionality, or damage, disable or otherwise impair our servers or networks or attempt to do the same.

Engage in or encourage others to engage in criminal or unlawful conduct or breach Our Terms including misuse of the Services for unlawful or unauthorised purposes.

You agree not to breach Our Terms in any way which may result in, among other things, termination, or suspension of your access to the Services. We reserve the right to disclose information of suspicious behaviour related to but not limited to any of the listed above to law enforcement.

INTELLECTUAL PROPERTY

Lotus - Massage & Waxing Service, the Lotus logo, brand and all other intellectual property rights, trademarks, service marks, graphics and logos used in connection with the Site, or the Services (whether registered or unregistered) belong to us or our licensors (as are applicable) and are protected by intellectual property law. Nothing in Our Terms grants you any rights in the Site, App or Services or the content within the same. All rights are reserved.

DISCLAIMER

As noted above, we introduce individuals seeking Professional Services to Independent professionals seeking to provide such Professional Services. We are not liable or responsible for the fulfilment of any booking or the performance of the independent professional. You acknowledge and agree that we are not responsible for addressing any claims you have as regards any Independent professional or any Professional Services, however, we do try to assist by providing intermediary services around resolving disputes and complaints as mentioned above.

Our services are for general information only. Content on Our Site which is made available as part of the Services is provided for your general information purposes only. Nothing contained on Our Site or communicated in any other way as part of the Services constitutes or is meant to constitute advice, opinion, or guidance of any kind. We are not a healthcare provider, nor do we provide medical advice or medical treatment. References on Our Site and elsewhere to “treatment” and “therapy” or any similar terms do not refer to medical treatment or medical therapy. The information presented on Our Site and otherwise as part of the Services is not intended to diagnose health problems or to take the place of professional medical care. Should you have a medical issue you should always consult with a qualified medical professional.

We cannot guarantee our site or The Services. We make no warranty or guarantee that Our Site or any other aspect of the Services is suitable for your intended use, error-free, timely, reliable, entirely secure, virus-free, or available. We make no guarantee of particular results or outcomes by use of Our Site, Our App or any other aspect of the Services.

Nothing in Our Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit and nothing in Our Terms will exclude or limit our liability in respect of any: death or personal injury caused by the negligence of Lotus, fraud or fraudulent misrepresentation by Lotus, or any matter which it would be illegal or unlawful for Lotus to exclude or limit, or to attempt or purport to exclude or limit, its liability.

We are not liable or responsible for any errors in or failure to provide the Services due to your error or failure to provide accurate and complete information. Whilst we make every effort to ensure that the Services are available, we do not represent, warrant, or guarantee in any way the continued availability at all times or the uninterrupted use by you of the Services. We reserve the right to suspend or cease the operation of all or part of the Services from time to time at our sole discretion.

Use of Our Site and the Services is on an “as-is” and “as available” basis. To the maximum extent permitted at law in no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, loss of data, lost revenues, loss of goodwill, loss of anticipated saving or profits, or arising out of or in any way connected with the use or performance of the site or services, or with the delay or inability to use the site or services, or with the provision of or failure to provide the site or services.

INDEMNITY

You agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, that arise from or relate to your use or misuse of, or access to the Services and otherwise from your violation of Our Terms.

MODIFICATION AND TERMINATION

We may modify Our Terms or terminate the use of the Services at any time by giving notice to you. If you do not agree to any changes, you must stop using the Services. We may also change, suspend, terminate, or discontinue any aspect of the Services including the availability of certain features at any time for any reason.

SEVERABILITY

If any provision of Our Terms is deemed or becomes invalid, the validity of the other provisions shall not be affected.

GOVERNING LAW AND JURISDICTION

You agree that Our Terms for all purposes shall be governed by and construed in accordance with English and Welsh law. You also agree to submit to the exclusive jurisdiction of the English courts as regards any claim or matter arising under Our Terms.

YOUR DATA AND PRIVACY

This is the Privacy Policy for Lotus - Massage & Waxing Service, located at the following address: 121A Goodman Park, Slough SL2 5NR. (“Lotus”, “we”, “us” or “our”).

It explains how we, as data controller, collect, use and share the information that we receive or collect about you (that may include personal information) though our website at www.relaxingmassage.info (referred to as "the Site") which you can use to book massage therapy treatments ("Massage Treatments") and Waxing service("Waxing Services") (collectively referred to as "the Services"), and through other interactions with us that you may have during the course of our various marketing and other activities.

It also explains the rights you as a user of our Services have to control the use of your information. Personal information means any information relating to a natural person that allows that individual to be identified either directly or indirectly. In this Policy, we distinguish between users of the Services on whose behalf Massage and Waxing Treatments bookings are made who we refer to as "Users", and users of the Services on whose behalf we offer the Massage and Waxing Treatments who we refer to as Therapists.

Please read this Privacy Policy carefully before you start using the Website!

OTHER APPLICABLE TERMS

In addition to this Privacy and Cookies Policy, our website Terms of Use also apply to your use of the Services and are, where relevant, incorporated by reference into this Privacy Policy.

1. INFORMATION WE COLLECT ABOUT YOU

Our primary goals in collecting information are to provide our Services to our Users and Therapists; to enable us to best respond to our Users and Therapists' requests for help or information; to improve our Services and their features and content; and to promote our Services both through our website and through our events, newsletters, competitions, promotions, social media and third party advertisers where we have your permission to do so.

CATEGORIES OF INFORMATION WE COLLECT FROM YOU

RELATING TO BOTH USERS AND THERAPISTS:

Identity data. Information used to identify users including first name, last name, title, date of birth, gender, log in and User and Therapist password details
Contact data. Postal address, email address, telephone number and mobile number
Financial data. Bank accounts of Therapists in order to pay them for the Services, and payment card details to manage payment for massage treatments by Users on behalf of the Therapists. We note we do not collect full card details but work with third-party payment providers (see below) to process the payment.
Technical data. Internet protocol (IP) address, login (password), browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices used by the user to access your website.
Marketing and communications data. User and Therapist preferences in receiving marketing from Lotus and any third-party affiliates.
Operational data. Including interaction with the Services and transcripts from calls, and messages from "live chats" with both Users and Therapists.
Location data. Data that is used to enable the Therapist to find the User in order to perform the treatment and the User to check the arrival of the Therapist.
Aggregated data. Data that is collected, used and shared such as statistical or demographic data for any purpose. E.g. used to analyse trends, track Users' movements around the website and to gather information on our User base as a whole. Or, in the case of Therapists, we may collect data such as the number of bookings and schedule information.

RELATING TO USERS ONLY:

Transaction data. Details of the Services Users have purchased from the website. Usage data information about how Users use the Services. This includes how you interact with the Services, for example, how long you engage with Lotus at a time, how often a booking is made, and which parts of the Services you interact with and the features you use.
Profile data. Includes User website browsing history, demographic information such as age, gender, education level, feedback and survey responses, and any information that you have made publicly available on our noticeboards or on social media networks.
Work-related data. We work with businesses to deliver our Services to their employees. If you are employed by one of those businesses, to use the Services you will need to sign up with us. We will collect information from you directly when you do this and we will also be able to associate this with the information provided by your employer, such as your job title.
Service Notes. We may collect information about our Service delivery, for example, instructions on how to access a building. You provide this information voluntarily. We pass this information on to Therapists so that they can understand any specific access/similar requirements.

RELATING TO THERAPIST ONLY:

Assessment data. Information on qualifications and certification of Therapists, trade test assessment results, contact logs data, performance and ratings data.
Profile data. Photograph, biography, treatments offered and languages spoken by Therapists and average rating obtained from our evaluation using algorithms of ratings review and feedback survey results, number of bookings and schedule information.

INFORMATION WE MAY COLLECT FROM YOU FROM YOUR USE OF THE SERVICES

We will use this information to administer the Services and for internal operations, including troubleshooting, data analysis, testing research, and statistical survey purposes. We will also use this information to measure the effectiveness of how we present content and deliver our Services, and how we market and advertise. This information will also be used to allow you to participate in the interactive features of our Services when you choose to do so. It's always your choice whether or not to provide information. If you don't provide certain information, however, you may not be able to use certain features of the website or app or be provided with certain Services.

INFORMATION WE MAY COLLECT FROM OTHER SOURCES OR WHICH IS AUTOMATICALLY COLLECTED

Information may be gathered from our affiliates and third-party sources including without limitation our third-party service providers (such as events, marketing services and payment providers), publicly available data, other companies and referrals.

When you visit the Website we may automatically collect additional information about you, such as the type of internet browser or mobile device you use, any website from which you have come to the Website and your IP address (the unique address which identifies your device on the internet) and your operating system, which are automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Website and to collect broad demographic information for aggregate use.

We may from time to time collect personal details from available sources, such as Facebook, Twitter, Instagram, and LinkedIn, or from a publically available online registry to which you give your details or from your company's website to contact you in our legitimate business interests with business opportunities which we think might be required from you. In our first communication with you, we will identify if we have obtained your information which we use for these purposes from a third-party source.

2. HOW WE USE YOUR INFORMATION

We will use the personal information described above to:

identify Users and Therapists when they sign in to their accounts.
enable us to process Users' bookings of Massage Treatments on behalf of Therapists, send confirmation of Massage Treatment bookings or confirmation of cancellations of bookings, and to enable Users and Therapists to access other information or assistance offered through the Services and which they request including but not limited to customer service requests or assistance with dispute resolution.
Administer User and Therapist accounts.
To assess and verify the qualifications and credentials of Therapists and to create and maintain profiles of Therapists.
To manage and process the collection of payment on behalf of Therapists for Massage Treatments booked by Users.
Analyse the use of the Services and the visits to the Site in order to improve our content and Services including research into our Users’ demographics and tracking of sales data.
Where you have not objected, send information to Users and Therapists which we think you may find useful or that you have requested from us, including marketing communications such as emails about any improvements to the Products or Services, special offers or promotions, events, competitions, new Products or Services.
Where you have not objected, send you, information about any improvements to existing products or services, special offers or promotions, events or competitions, or new products or services of carefully selected Business Partners. Lotus does not share any personal data of its Users or Therapists with any Business Partners but you may see our Business Partners' names, logos and other brand references appearing in the emails which we send to you.

We may review, scan, or analyse your communications on the Lotus Platform between the User and the Service provider for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, and customer support purposes. In some cases, we may also scan, review, or analyse messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyse your messaging communications to send third-party marketing messages to you, and we will not sell reviews or analyses of these communications. These activities are carried out based on Lotus’ legitimate interest in ensuring compliance with applicable laws and our Terms, preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.

3. PURPOSES AND LAWFUL BASES FOR WHICH LOTUS USES YOUR DATA

We have set out below a description of the ways we use your personal information, the category of information it comes under and the legal basis or bases which we rely on to process it, including where we are relying on our legitimate interests and identifying what those interests are. There may be more than one lawful basis on which we process your information depending on the specific purposes for which we are using the information. Where we rely on legitimate interests we are always careful to balance your privacy rights with those interests.

Please note that these are examples of the kinds of personal information we collect and of the uses we may make of it. We may from time to time collect other types of personal information including and not limited to information you voluntarily give us.

THERAPIST INFORMATION

Purpose: To register a new Therapist

Type of user data: Identity, contact, technical

Lawful basis for processing: Necessary for the performance of our contract with Therapists, in our legitimate interests in operating our Services

Purpose: To identify a Therapist when they sign in to their account

Type of user data: Identity, Technical data

Lawful basis for processing: Necessary for the performance of our contract with the Therapist

Purpose: To assign and transmit a Massage Treatment booking to the appropriate Therapist (according to location and/or profile, rating or User choice)

Type of user data: Identity, contact, profile data, assessment data, location data, technical data, transaction data, operational data

Lawful basis for processing: Necessary for the performance of the User contract, fulfilling our contract with the Therapist by sending appropriate bookings

Purpose: Managing collection of payments by Users for Massage Treatments on behalf of Therapists and management of the transfer of payments to Therapists

Type of user data: Identity, contact, financial data, transaction data, operational data

Lawful basis for processing: Necessary for the performance of our contract with both Therapist and User, (obligation to process payment by User and obligation to collect payment on behalf of the Therapist for Massage Treatments booked by User

Purpose: Assisting Therapists with queries and problems in live chats on site

Type of user data: Identity, Contact, Technical data, operational data

Lawful basis for processing: Necessary for the performance of the contract with Therapists, in our legitimate interests to resolve problems to ensure the Services run as smoothly as possible to increase User satisfaction

Purpose: To administer and protect the site and Services (including troubleshooting, data analysis, testing and system review)

Type of user data: Identity, contact, technical data

Lawful basis for processing: In our legitimate interests to run our website and Services, manage administration and IT services and ensure network safety and security

Purpose: To manage our relationship with Therapists by sending confirmatory emails of bookings or cancellations with Users

Type of user data: Identity, contact, technical data, transaction data

Lawful basis for processing: Necessary for the performance of a contract with the User, necessary for the fulfilment of a contract with the Therapist, in our legitimate interests in maintaining and improving the running of the Services

Purpose: To maintain profiles on Therapists including photograph(s), biography, treatments offered, and languages spoken

Type of user data: Identity, contact, assessment, profile data

Lawful basis for processing: Necessary for the performance of a contract with the Therapist and User, in our legitimate interests in maintaining and improving the running of the Services

Purpose: To review Therapists' use of the App and User experience with the Therapist. For example, we may analyse average ratings obtained from our evaluations, using algorithms applied to ratings and reviews. We take all of the ratings you have received from your past appointments with customers, apply a weighted rating upon them, and use this to display both in your profile and as part of the sorting algorithm when returning a list of therapists available to customers when they are searching/booking

Type of user data: Number of appointments, User rating review

Lawful basis for processing: In our legitimate interests in maintaining and improving the quality and the running of the Services

Purpose: Providing Therapists with feedback from Users including results of ratings reviews and feedback surveys

Type of user data: Providing Therapists with feedback from Users including results of ratings reviews and feedback surveys Identity, contact, assessment, profile data

Lawful basis for processing: Necessary for the performance of a contract with the Therapist, in our legitimate interests in maintaining and improving the running of the Services

Purpose: Inviting Therapists to take part in any promotions, events or competitions

Type of user data: Identity, contact, usage data, marketing and communications data

Lawful basis for processing: With consent as required by law, In the legitimate interests of the business to encourage Therapists to use the Services

Purpose: To advertise and market our website and Services

Type of user data: Identity, Contact, Usage, marketing and communications, aggregated data

Lawful basis for processing: With consent as required by law, in the legitimate interests of the business to develop and grow

Purpose: To send Therapists' information about products or services, special offers or promotions, events or competitions of carefully selected Business Partners

Type of user data: Identity, contact, usage, profile, marketing and communications, aggregated data

Lawful basis for processing: With consent as required by law, in the legitimate interests of the business to encourage Therapists to use our Business Partners' Products and Services

Purpose: To notify Therapists about any changes to our website and /or Services

Type of user data: Identity, contact data

Lawful basis for processing: Necessary for the performance of a contract with the Therapist and in the legitimate interests of the business to ensure the smooth running of the Services

Purpose: To notify Therapists of any changes to our Privacy Policy or changes to our contract terms and conditions

Type of user data: Identity, contact data

Lawful basis for processing: Compliance with a legal obligation

Purpose: To maintain a blocklist/fraud identity system

Type of user data: Identity, contact, financial data

Lawful basis for processing: Identity, contact, and financial data, In the legitimate interests of the business to protect the business from fraud

Purpose: To gather location data on Therapists to share with Users to inform them as to when the Therapist may arrive to deliver the Treatments

Type of user data: Identity data, contact data, Location data

Lawful basis for processing: Necessary to fulfil the contract for Services for the User, in our legitimate interests to provide Services that are as efficient and smooth running as possible

Purpose: To provide mediation between the User and the Therapist in the event of a User complaint of unsatisfactory treatment

Type of user data: Identity, contact, assessment, financial data

Lawful basis for processing: Necessary to fulfil the contract for services for the User, in our legitimate interests to provide Services

Purpose: To monitor the correct use by Therapists of our proprietary technology and Users' personal data

Type of user data: Identity, contact, technical, usage data

Lawful basis for processing: In our legitimate interests to monitor the correct use of our proprietary technology and Users' personal data and for record-keeping purposes

USER INFORMATION

Purpose: To register a new User

Type of user data: Identity, contact, technical data

Lawful basis for processing: Necessary for the performance of our contract with you; in our legitimate interests in operating our Services to analyse how our Services are being used and develop these further

Purpose: To identify you as a User when you sign in to your account

Type of user data: Identity, technical data

Purpose: To process and deliver a message request from a User

Type of user data: Identity, contact, profile data, assessment data, location data, technical data, transaction data, operational data

Purpose: Managing collection of payment for Massage, Beauty and Other Wellbeing Treatments booked by Users on behalf of Therapists

Type of user data: Identity, contact, financial data, transaction data, operational data

Lawful basis for processing: Necessary for the performance of the contract with Users and Therapists

Purpose: Assisting Users with queries and problems in live chats on site

Type of user data: Technical data, operational data, identity, contact

Lawful basis for processing: Necessary for the performance of the contract with our Users; in our legitimate interests to resolve problems to ensure our Services run as smoothly as possible to increase User satisfaction

Purpose: To administer and protect the website and Services (including troubleshooting, data analysis, testing and system review)

Type of user data: Identity, contact, technical data

Lawful basis for processing: In our legitimate interests to run our website and services, manage administration and IT services and safeguard network security

Purpose: To manage our relationship with Users by sending emails to confirm bookings for Massage Treatments or cancellations of bookings

Type of user data: Identity, contact, technical data, transaction data

Lawful basis for processing: Necessary for the performance of a contract with the User; in our legitimate interests in maintaining and improving the running of the Services

Purpose: Asking Users to complete ratings reviews and feedback surveys on Therapists and treatments received

Type of user data: Identity, contact, usage, profile data

Lawful basis for processing: In our legitimate interests to understand how Users use, enjoy and rate the Services to ensure Massage Treatment standards are maintained

Purpose: Inviting Users to take part in any promotions, events or competitions

Type of user data: Identity, contact, usage data, marketing and communications data

Lawful basis for processing: With consent where required by law in or where Users have not objected; in the legitimate interests of the business to encourage Users to use the Services

Purpose: To make recommendations and suggestions to Users

Type of user data: Identity, contact data, usage data, profile data, marketing and communications data, aggregated data

Lawful basis for processing: In the legitimate interests of the business to develop and grow

Purpose: To advertise and market our site and services to Users

Type of user data: Usage data, marketing and communications data, aggregated data

Lawful basis for processing: With consent where required by law in or where Users have not objected to the case of direct marketing email communications; in the case of analysis and evaluation of our Services and campaigns in the legitimate interests of the business to develop and grow

Purpose: To send Users information about services, special offers or promotions, events or competitions of carefully selected Business Partners

Type of user data: Identity, contact, usage, profile, marketing and communications, aggregated data

Lawful basis for processing: With consent as required by law, in the legitimate interests of the business to encourage Users to use our Business Partners' Products and Services

Purpose: To notify Users about any changes to our website and/or Services

Type of user data: Identity data, contact data

Lawful basis for processing: Necessary for the performance of a contract with the User and in the legitimate interests of the business in the smooth running of the Services

Purpose: To notify Users of any changes to the Privacy Policy or changes to our Terms and Conditions

Type of user data: Identity data, contact data

Lawful basis for processing: Compliance with a legal obligation

Purpose: To maintain a blacklist/fraud identity system

Type of user data: Identity data, contact data, financial data

Lawful basis for processing: In the legitimate interests of the business to protect the business from fraud

Purpose: To record Service Notes which are used to provide information to Therapists to deliver treatments

Type of user data: Information provided by users which may include access information

Lawful basis for processing: In our legitimate interests to provide Services that are as efficient and smooth running as possible. This information is provided voluntarily

Purpose: To gather location data on Users in order to inform the Therapists of the location in which to perform the treatment

Type of user data: Identity data, contact data, Location data

Lawful basis for processing: Necessary to fulfil the contract for services for the User, in our legitimate interests to provide Services that are as efficient and smooth running as possible. If this is collected automatically through your device, you will be asked if you permit us access to your location. We need your location in order to inform the Therapists where the treatment needs to be performed

Purpose: To provide mediation between the User and the Therapist in the event of a User complaint of unsatisfactory treatment

Type of user data: Identity, contact, assessment, financial data

Lawful basis for processing: Necessary to fulfil the contract for services for the User, in our legitimate interests to provide Services

4. HOW WE MAY SHARE YOUR INFORMATION

In order to provide the Services, we may share the information Users provide with Therapists to assist them in providing the Massage Treatments booked by Users.
In order to provide the Services, we may share the information Therapists provide to Users to assist them in selecting a Therapist to book a Massage Treatment with.
We may share the information you provide or that we otherwise collect through your use of the Services (including, where applicable, personal information) to carefully selected third parties including affiliates, consultants and contractors who support our business and operations including, inter alia, processing transactions, fulfilling requests for information or assistance, receiving and sending communications,[, analysing data, providing other support services such as advertising, PR, events related services and other web related services such as web hosting and web-monitoring services including analytics providers and search information providers. These third parties will keep the information confidential and use it only to the extent necessary to provide the applicable service(s) or as otherwise permitted or required by law. Some examples of key service providers we work with include Wix Web Services (storage, analytics, marketing and advertising services), Google (cloud storage, analytics, and advertising services), Twitter (marketing services), Youtube (marketing services), Meta (analytics, and marketing services) and Facebook/Instagram (marketing services).
In some cases, we work in partnership with other carefully selected companies, Business Partners, and from time to time, with your consent, we may send you information about these third-party Business Partners' selected products or services in our communications with you. We do not share your personal data with these third parties directly.
We may disclose aggregate statistics about visitors to the Website in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes.
In the event that we undergo re-organisation, or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
We may disclose your personal information if legally entitled or required to do so (for example if required by law or by a court order or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the Site or Service, or the rights, property or personal safety of any person).

5. INFORMATION YOU MAY COLLECT AS A USER OR THERAPIST

If you are a Therapist, you are responsible for ensuring that you comply with applicable data protection law in respect of any personal information that you collect about Users in the course of your provision of the Services. Lotus does not accept any responsibility for this processing of personal data.

If you are a User, you are responsible for any misuse of personal information that you may collect in the course of your receipt of the Services. Lotus does not accept any responsibility for this processing of personal data.

6. COOKIES AND SIMILAR TECHNOLOGY

The Site also uses cookies or similar technology to collect information about your access to the Site. Cookies are small text files that include a unique reference code that a website transfers to your device to store and sometimes track information about you. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and will last for longer. For more information on the cookies we use, how we use them and how to disable them please see our Cookie Policy.

7. CHILD SAFETY

Protecting the safety of children when they use the internet is very important to us. Our Site and Services are not intended for nor directed towards children and we do not knowingly collect personal information from children. If you believe that your child may have provided us with personal information without your consent, you may alert us at lotus@relaxingmassage.info.

8. EXTERNAL LINKS

The Site may, from time to time, contain links to external websites. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We have no control over these third parties and we are not responsible for the content of such websites or for the privacy policies or practices of such third parties. You should review the privacy policy of any third-party website carefully that you visit.

9. PAYMENT PROCESSING

All payment transactions made through the Services are conducted through our payment provider, Square.com. You will be providing credit or debit card information directly to these providers who process payment details, encrypting your credit/debit card information and authorising payment. The processing of your payment information is done so in accordance with these third parties' own privacy policies and terms :

https://squareup.com/gb/en/legal/general/ua

10. SECURITY

We place great importance on the security of all personal information associated with both Users and Therapists. We have implemented appropriate technical and organisational measures to ensure the security of your information and to protect any personal information that is transmitted, stored or otherwise processed against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. In addition, we limit access to this information to only those employees, agents, contractors and other third parties who have a business need to know. They will only process it on our instructions and they are subject to a duty of confidentiality.

The safety and security of your personal information also depend on you. Where you have a secure login and or password for access to certain parts of our Site you are responsible for keeping your login and/or password confidential. We ask you not to share your login details or password with anyone. We also urge you to be careful about giving out information in public areas of the Site like message boards. The information you share in public areas may be viewed by any user of the Site or the Services. It is also advisable to close your browser when you have finished your user session to help ensure others do not access your personal information.

Unfortunately, no electronic data transmission over the internet or storage of information can be guaranteed to be completely secure or error-free and we therefore cannot warrant or guarantee the security of information you submit via the Site or Service transmitted to our Site or Service and any such submission is at your own risk.

11. DATA STORAGE

Information that you submit via the Services is sent to and stored on secure servers located inside and outside the European Economic Area (“EEA”), for example in the United States. Where we transfer your information outside the EEA in this way, we will take steps to require that your privacy rights continue to be protected. By way of example, and as mentioned above, we work with key service providers such as Wix, Google, Facebook, and Meta.

12. OPTING OUT

Where we have your consent, or where you have not objected to receiving (as applicable) we will use your personal information to send you marketing and promotional communications by email about our products/services or to send you feedback surveys and ratings review requests on treatments provided, you. As mentioned above, where we partner and work with carefully selected Business Partners, our email communications may also contain information from our Business Partners.

You can object to further marketing communications at any time by clicking on the unsubscribe link included in each such communication or notify us by email at lotus@relaxingmassage.info.

13. HOW LONG WE KEEP YOUR INFORMATION

We need to retain your information (including your personal information, where applicable) for as long as you remain an active user of the Services in order for us to meet our contractual obligations to you, and for such longer periods as are legally required or permitted.

We may need to retain certain personal information even once a User account has been closed for differing periods, depending on the category of personal information concerned, for example, to enforce our terms, for fraud prevention, to identify, issue or resolve any legal claims, for proper record-keeping purposes and/or as required for our business operations or by applicable law.

We may also retain certain personal information following any objection indicated by you to receiving Lotus marketing communications for the purpose of ensuring that your wishes continue to be respected and that we do not contact you further.

We may also retain aggregated information beyond this time for research purposes and to help us to develop and improve Services. You cannot be identified from aggregate information retained or used for these purposes.

14. YOUR RIGHTS

You have the right under certain circumstances:

To be provided with a copy of your personal information held by us.

To request the rectification or erasure of your personal information held by us.

To request that we cease processing your personal data in certain circumstances.

To object to our processing of personal data for the purposes of sending you direct marketing emails.

To request that we restrict the processing of your personal information while we verify or investigate your concerns.

To request that your information be transferred to a third party.

To withdraw consent where your personal information has been processed on this basis. You have the right to withdraw that consent without detriment by emailing us at lotus@relaxingmassage.info or by clicking on the unsubscribe link found at the bottom of our emails.

If your request or concern is not satisfactorily resolved you may approach the local data protection authority. In the UK this is the Information Commissioner (https://ico.org.uk/).

15. CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time. If a revision is a material we shall notify you before they take effect either through the Site or by sending you a notification (as required). Any such material changes will only apply to personal information collected after the revised Privacy Policy takes effect.

Cookie Policy

HOW WE USE COOKIES

Lotus - Massage & Waxing Service (we or us or our) uses cookies when you visit our website, www.relaxingmassage.info, (the Website) to help customise the Website and improve your experience using the website.

This policy applies between you, the user of this website, and us, Lotus - Massage & Waxing Service, the owner and provider of this Website.

When you visit the Website, and before your Website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling us to provide a better experience and service. You may, if you wish, deny consent to the placing of these cookies, however, certain features of the Website may not function fully or as intended or access to the site will be denied.

A cookie is a small file of letters and numbers that – if you agree – we store on your browser or your computer's hard drive. Cookies contain information that's transferred to your computer's hard drive. They help us to analyse your visits and activity on the Site, giving you a better experience when you browse. They also allow us to improve Our Site and enhance our marketing activities.

By continuing to browse the Site, you agree to our use of cookies and similar technologies for these purposes.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include things like cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. These allow us to recognise and count the number of visitors to our site, and to see how they move around when they're using it. This helps us to improve the way our Site works, like making sure that users can easily find what they're looking for.
Functional cookies. These are used to recognise you when you return to our Site. This helps us to personalise our content for you, greet you by name and remember your preferences (like your choice of language or region).
Targeting cookies. These cookies record your visit to our Site, the pages you've visited and the links you've followed. We use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

HOW YOU CAN DELETE COOKIES?

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Head to the help section of your browser for details. You can also find more detailed instructions on cookie removal here.

It's worth noting that if you use your browser settings to block all cookies (including essential cookies) you might not be able to access all or parts of Our Site.

Returns Policy

We aim to ensure that you are delighted with your purchase from us. However, if you need to return any items you bought, we have a straightforward returns policy by the Consumer Contracts Regulations. These regulations state that you have 14 days from the day you receive the goods to cancel your order—the full Returns Policy you can find here.

Please note that we can only accept returns on unopened and unused items. If the goods arrive at our facility in an unsaleable condition, we may have to reduce the refund value.

We will refund the original postage costs when you return an item, but we won't cover the cost of return postage. We won't refund that cost if you use an express delivery service or other similar service to send the goods. Only the standard shipping rate will be applicable.

Once we receive the returned items, we will process the return request within five working days. The refund will be processed according to Square refund policies.

If you need to return any items, please send them to the following address: Returns, Lotus, 121A Goodman Park, Slough, SL2 5NR.

Shipping Info

UK Delivery - fully tracked

UK Standard Flat Rate Delivery of £4.75 for orders below £60.
FREE on orders above £60

When ordered before 2 pm, most items are dispatched the same day (Monday to Friday).

Delivery is typically within 1-3 working days following dispatch (Monday to Saturday).

Orders under 2 kg are sent via Royal Mail 24, and orders over 2 kg are sent via Royal Mail or Parcelforce.

Note: You will receive a dispatch confirmation email when your order leaves us.

European Delivery - fully tracked

A flat rate of £14.95 on order values up to £60
A flat rate of £29.95 on order values over £60

Orders arrive around 1-2 weeks following dispatch, but this is not guaranteed.
Customs charges and import duties are likely to be levied on most orders and are the responsibility of the order recipient.

Important notes: We send all our parcels to Europe via various fully tracked and insured services.
Estimated delivery times can vary. You are solely responsible for any taxes or customs duties on your package in transit or upon arrival.
We will email you when your item has been dispatched. Most orders are sent on the same day we receive them before 2 pm UK time, except for weekends, UK Bank Holidays, and occasional seasonal breaks.

Rest of World Delivery

We do not have flat rates for shipping costs over the world.

Don't let this put you off, though; it's still straightforward to arrange international shipping with us:

1) contact us through the form, giving us a rough idea of which product you'd like (how many) posted where, and we'll get back to you ASAP.

2) From there, we'll email you a simple payment request and ship your order immediately, generally on the same day we receive payment.

Important notes: We will email you when your soaps have been dispatched. Most orders are sent on the same day we receive them before 2 pm UK time, except for weekends, UK Bank Holidays, and occasional seasonal breaks.

Any taxes or customs duties levied in transit or on arrival on your package are your sole responsibility.

Terms & Conditions

Privacy Polic

Cookie Policy

Returns Policy

Shipping Info

Terms & Conditions Privacy Policy Cookie Policy Returns Policy Shipping Info

Terms & Conditions
Privacy Policy
Cookie Policy
Returns Policy
Shipping Info